SHIPPING POLICY

SHIPPING POLICY

Last updated: February 2026

At BonibomLab, we proudly ship personalized blankets to customers in the United States. Please review our shipping policy carefully before placing your order.

For any shipping related questions, contact us at info@bonibomlab.com.

1. Order Processing Time

All blankets sold by BonibomLab are made to order.

Processing time includes:

  1. Custom design preparation

  2. Production and quality control

  3. Packaging for shipment

Processing Time:
3 to 6 business days

Processing time does not include shipping time.

2. Shipping Time and Delivery Estimates

Once your order is shipped, estimated delivery times are:

United States
5 to 10 business days

Delivery times are estimates only and are not guaranteed.

3. Shipping Costs

Shipping costs are calculated at checkout based on:

  1. Order size and weight

  2. Shipping destination

  3. Selected shipping method

Shipping fees are non refundable.

4. Tracking Information

Once your order ships:

  1. A shipping confirmation email will be sent

  2. Tracking information will be provided when available

Tracking updates depend on the carrier and may take time to appear.

5. Customs, Duties, and Taxes

For U.S. customers:

  1. Customs delays are outside of our control

  2. BonibomLab is not responsible for customs clearance delays

  3. Any applicable duties or taxes are the responsibility of the customer

6. Incorrect or Incomplete Address

Customers are responsible for providing accurate shipping information.

We are not responsible for:

  1. Orders shipped to incorrect addresses provided by the customer

  2. Packages marked as delivered by the carrier but not received

  3. Additional shipping fees caused by address errors

Orders returned due to incorrect addresses are not eligible for refunds.

7. Lost or Delayed Packages

If your package is delayed or lost:

  1. Contact us at info@bonibomlab.com

  2. We will open an investigation with the carrier

  3. If the package is confirmed lost, we may offer a replacement or refund at our discretion

Carrier delays do not qualify for automatic refunds.

8. Damaged Packages During Shipping

If your order arrives damaged:

  1. Contact us within 7 days of delivery

  2. Provide clear photos of the damaged item and packaging

  3. Do not discard the product or packaging until the issue is reviewed

Approved cases may receive a replacement or refund.

9. Force Majeure

We are not responsible for shipping delays caused by events beyond our control, including:

  1. Natural disasters

  2. Weather conditions

  3. Carrier disruptions

  4. Government actions

  5. Customs inspections

10. Policy Acceptance

By placing an order with BonibomLab, you agree to this Shipping Policy in full.

11. Contact Information

BonibomLab
Email: info@bonibomlab.com