POLÍTICA DE CONTACTO Y SOPORTE

CONTACT & SUPPORT POLICY

Última actualización: febrero de 2026

At The Warmie, we are committed to providing clear and efficient customer support.
Please review the information below to ensure your inquiry is handled as quickly as possible.

1. Cómo contactarnos

All customer inquiries must be submitted via email.

📧 Email: thewarmie.info@gmail.com

We do not offer support through phone calls, social media messages, or live chat.

2. Horario de soporte

Our support team operates:

🕒 De lunes a viernes
⏰ 9:00 AM – 6:00 PM (EST)

Emails received outside of business hours will be responded to on the next business day.

3. Tiempo de respuesta

We aim to respond to all inquiries within:

• 24 to 48 business hours

Response times may be longer during holidays, peak seasons, or promotional periods.

4. Consultas relacionadas con el pedido

For faster assistance, please include:

Order number
Full name used at checkout
Dirección de correo electrónico used for the order
Transparente description of the issue

Incomplete inquiries may result in delayed responses.

5. Soporte de personalización y diseño

Before placing an order:
• Customers are responsible for reviewing all customization details
• Design previews are not guaranteed unless explicitly stated

After an order is placed:
• Customization changes are not guaranteed
• Requests submitted after production begins may be declined

6. Solicitudes de reembolso, devolución y envío

All requests related to:
• Refunds
• Returns
• Envío delays
• Damaged items

Are handled strictly according to our published policies.

Submitting a support request does not guarantee approval.

7. Comunicaciones prohibidas

We reserve the right to refuse support for:
• Abusive, threatening, or offensive messages
• Repeated or duplicate inquiries
• Chargeback threats without prior contact

Such behavior may result in support restriction or order Cancelarlation.

8. Aceptación de la política

By contacting The Warmie, you agree to this Contacto & Support Policy.

9. Información de contacto

The Warmie
📧 thewarmie.info@gmail.com