CONTACT & SUPPORT POLICY

Last updated: February 2026

At BonibomLab, we are committed to providing clear and efficient customer support.
Please review the information below to ensure your inquiry is handled as quickly as possible.

1. How to Contact Us

All customer inquiries must be submitted via email.

📧 Email: info@bonibomlab.com

We do not offer support through phone calls, social media messages, or live chat.

2. Support Hours

Our support team operates:

🕒 Monday to Friday
⏰ 9:00 AM – 6:00 PM (EST)

Emails received outside of business hours will be responded to on the next business day.

3. Response Time

We aim to respond to all inquiries within:

• 24 to 48 business hours

Response times may be longer during holidays, peak seasons, or promotional periods.

4. Order Related Inquiries

For faster assistance, please include:

Order number
Full name used at checkout
Email address used for the order
Clear description of the issue

Incomplete inquiries may result in delayed responses.

5. Customization and Design Support

Before placing an order:
• Customers are responsible for reviewing all customization details
• Design previews are not guaranteed unless explicitly stated

After an order is placed:
• Customization changes are not guaranteed
• Requests submitted after production begins may be declined

6. Refund, Return, and Shipping Requests

All requests related to:
• Refunds
• Returns
• Shipping delays
• Damaged items

Are handled strictly according to our published policies.

Submitting a support request does not guarantee approval.

7. Prohibited Communications

We reserve the right to refuse support for:
• Abusive, threatening, or offensive messages
• Repeated or duplicate inquiries
• Chargeback threats without prior contact

Such behavior may result in support restriction or order cancellation.

8. Policy Acceptance

By contacting BonibomLab, you agree to this Contact & Support Policy.

9. Contact Information

BonibomLab
📧 info@bonibomlab.com