REFUND & RETURN POLICY

Last updated: February 2026

At BonibomLab, each blanket is made uniquely for you. Because our products are customized and personalized, please review this policy carefully before placing an order.

If you have any questions, contact us at info@bonibomlab.com.

1. Personalized Products Policy

All customized and personalized blankets are made specifically according to the information provided by the customer.

For this reason:

Personalized items are final sale
We do not accept returns or exchanges for personalized products
We do not offer refunds due to customer errors, including but not limited to spelling mistakes, incorrect names, wrong dates, photo quality, or design preferences approved at checkout

By placing an order, you confirm that all customization details are correct.

2. Order Cancellations

Orders may be canceled within 12 hours of purchase
After 12 hours, production may begin and cancellations will no longer be accepted
Once an order enters production, it cannot be canceled, changed, or refunded

3. Damaged or Defective Items

If your item arrives damaged or defective, we are happy to help.

To be eligible for a replacement or refund:

You must contact us within 7 days of delivery
You must provide clear photos showing the damage or defect
Photos of the shipping packaging may be required

After review, BonibomLab may offer:

A free replacement, or
A refund at our discretion

4. Incorrect or Lost Orders

If you receive the wrong item or your order is lost in transit:

Contact us at info@bonibomlab.com
We will investigate the issue with the carrier
If confirmed, we will issue a replacement or refund

5. Non Returnable Situations

Refunds or returns will not be accepted for:

Personalized products with correct customization
Minor color variations due to screen differences
Slight size or texture differences inherent to fabric products
Customer dissatisfaction not related to defects
Orders delayed by shipping carriers
Incorrect address provided by the customer

6. Shipping Delays

We are not responsible for delays caused by:

Shipping carriers
Customs clearance
Weather conditions
Incorrect shipping information provided by the customer

Shipping delays do not qualify for refunds.

7. Refund Processing

If a refund is approved:

Refunds will be issued to the original payment method
Processing time may take 5 to 10 business days
Original shipping fees are non refundable

8. Chargebacks and Payment Disputes

We encourage customers to contact us first before filing a chargeback.

Unauthorized chargebacks may result in:

Order cancellation
Account restrictions
Submission of this policy as evidence to payment providers

9. Policy Acceptance

By completing a purchase on our website, you agree to this Refund & Return Policy in full.

10. Contact Information

BonibomLab
📧 info@bonibomlab.com