POLITYKA KONTAKTU I WSPARCIA
CONTACT & SUPPORT POLICY
Ostatnia aktualizacja: Luty 2026
At The Warmie, we are committed to providing clear and efficient customer support.
Please review the information below to ensure your inquiry is handled as quickly as possible.
1. Jak się z nami skontaktować
All customer inquiries must be submitted via email.
📧 Email: thewarmie.info@gmail.com
We do not offer support through phone calls, social media messages, or live chat.
2. Godziny wsparcia
Our support team operates:
🕒 Od poniedziałku do piątku
⏰ 9:00 AM – 6:00 PM (EST)
Emails received outside of business hours will be responded to on the next business day.
3. Czas reakcji
We aim to respond to all inquiries within:
• 24 to 48 business hours
Response times may be longer during holidays, peak seasons, or promotional periods.
4. Zapytania dotyczące zamówień
For faster assistance, please include:
-
Order number
-
Full name used at checkout
-
Adres e-mail used for the order
-
Przezroczysty description of the issue
Incomplete inquiries may result in delayed responses.
5. Wsparcie w zakresie personalizacji
Before placing an order:
• Customers are responsible for reviewing all customization details
• Design previews are not guaranteed unless explicitly stated
After an order is placed:
• Customization changes are not guaranteed
• Requests submitted after production begins may be declined
6. Wnioski o refundację i zwroty
All requests related to:
• Refunds
• Returns
• Wysyłka delays
• Damaged items
Are handled strictly according to our published policies.
Submitting a support request does not guarantee approval.
7. Komunikacja zabroniona
We reserve the right to refuse support for:
• Abusive, threatening, or offensive messages
• Repeated or duplicate inquiries
• Chargeback threats without prior contact
Such behavior may result in support restriction or order Anulujlation.
8. Akceptacja polityki
By contacting The Warmie, you agree to this Kontakt & Support Policy.
9. Informacje kontaktowe
The Warmie
📧 thewarmie.info@gmail.com
