POLITYKA ZWROTÓW I REFUNDACJI

REFUND & RETURN POLICY

Ostatnia aktualizacja: Luty 2026

At The Warmie, każdy koc jest tworzony wyjątkowo dla Ciebie. Because our products are customized and personalized, please review this policy carefully before placing an order.

If you have any questions, contact us at thewarmie.info@gmail.com.

1. Polityka produktów spersonalizowanych

All customized and personalized blankets are made specifically according to the information provided by the customer.

For this reason:

  • Produkty spersonalizowane nie podlegają zwrotowi

  • We do not accept returns or exchanges for personalized products

  • We do not offer refunds due to customer errors, including but not limited to spelling mistakes, incorrect names, wrong dates, photo quality, or design preferences approved at checkout

By placing an order, you confirm that all customization details are correct.

2. Anulowanie zamówień

  • Orders may be Anulujed within 12 hours of purchase

  • After 12 hours, production may begin and Anulujlations will no longer be accepted

  • Once an order enters production, it cannot be Anulujed, changed, or refunded

3. Produkty uszkodzone lub wadliwe

If your item arrives damaged or defective, we are happy to help.

To be eligible for a replacement or refund:

  • You must contact us within 7 days of delivery

  • You must provide clear photos showing the damage or defect

  • Photos of the shipping packaging may be To pole jest wymagane

After review, The Warmie may offer:

  • A free replacement, or

  • A refund at our discretion

4. Błędne lub zagubione zamówienia

If you receive the wrong item or your order is lost in transit:

  • Kontakt us at thewarmie.info@gmail.com

  • We will investigate the issue with the carrier

  • If confirmed, we will issue a replacement or refund

5. Sytuacje niepodlegające zwrotowi

Refunds or returns will not be accepted for:

  • Personalized products with correct customization

  • Minor color variations due to screen differences

  • Slight size or texture differences inherent to fabric products

  • Customer dissatisfaction not related to defects

  • Orders delayed by shipping carriers

  • Incorrect address provided by the customer

6. Opóźnienia w wysyłce

We are not responsible for delays caused by:

  • Wysyłka carriers

  • Customs clearance

  • Weather conditions

  • Incorrect shipping information provided by the customer

Wysyłka delays do not qualify for refunds.

7. Przetwarzanie refundacji

If a refund is approved:

  • Refunds will be issued to the original payment method

  • Processing time may take 5 to 10 business days

  • Original shipping fees are non refundable

8. Obciążenia zwrotne i spory

We encourage customers to contact us first before filing a chargeback.

Unauthorized chargebacks may result in:

  • Order Anulujlation

  • Account restrictions

  • Submission of this policy as evidence to payment providers

9. Akceptacja polityki

By completing a purchase on our website, you agree to this Refund & Return Policy in full.

10. Informacje kontaktowe

The Warmie
📧 thewarmie.info@gmail.com