INFORMATIVA SU CONTATTO E SUPPORTO

CONTACT & SUPPORT POLICY

Ultimo aggiornamento: febbraio 2026

At The Warmie, we are committed to providing clear and efficient customer support.
Please review the information below to ensure your inquiry is handled as quickly as possible.

1. Come contattarci

All customer inquiries must be submitted via email.

📧 Email: thewarmie.info@gmail.com

We do not offer support through phone calls, social media messages, or live chat.

2. Orari di supporto

Our support team operates:

🕒 Dal lunedì al venerdì
⏰ 9:00 AM – 6:00 PM (EST)

Emails received outside of business hours will be responded to on the next business day.

3. Tempi di risposta

We aim to respond to all inquiries within:

• 24 to 48 business hours

Response times may be longer during holidays, peak seasons, or promotional periods.

4. Richieste relative all'ordine

For faster assistance, please include:

  1. Order number

  2. Full name used at checkout

  3. Indirizzo email used for the order

  4. Trasparente description of the issue

Incomplete inquiries may result in delayed responses.

5. Supporto per la personalizzazione e il design

Before placing an order:
• Customers are responsible for reviewing all customization details
• Design previews are not guaranteed unless explicitly stated

After an order is placed:
• Customization changes are not guaranteed
• Requests submitted after production begins may be declined

6. Richieste di rimborso, reso e spedizione

All requests related to:
• Refunds
• Returns
• Spedizione delays
• Damaged items

Are handled strictly according to our published policies.

Submitting a support request does not guarantee approval.

7. Comunicazioni vietate

We reserve the right to refuse support for:
• Abusive, threatening, or offensive messages
• Repeated or duplicate inquiries
• Chargeback threats without prior contact

Such behavior may result in support restriction or order Annullalation.

8. Accettazione dell'informativa

By contacting The Warmie, you agree to this Contatto & Support Policy.

9. Informazioni di contatto

The Warmie
📧 thewarmie.info@gmail.com