INFORMATIVA SUI RIMBORSI E RESI

REFUND & RETURN POLICY

Ultimo aggiornamento: febbraio 2026

At The Warmie, ogni coperta è realizzata in modo unico per te. Because our products are customized and personalized, please review this policy carefully before placing an order.

If you have any questions, contact us at thewarmie.info@gmail.com.

1. Informativa sui prodotti personalizzati

All customized and personalized blankets are made specifically according to the information provided by the customer.

For this reason:

  • Gli articoli personalizzati sono vendita finale

  • We do not accept returns or exchanges for personalized products

  • We do not offer refunds due to customer errors, including but not limited to spelling mistakes, incorrect names, wrong dates, photo quality, or design preferences approved at checkout

By placing an order, you confirm that all customization details are correct.

2. Annullamenti degli ordini

  • Orders may be Annullaed within 12 hours of purchase

  • After 12 hours, production may begin and Annullalations will no longer be accepted

  • Once an order enters production, it cannot be Annullaed, changed, or refunded

3. Articoli danneggiati o difettosi

If your item arrives damaged or defective, we are happy to help.

To be eligible for a replacement or refund:

  • You must contact us within 7 days of delivery

  • You must provide clear photos showing the damage or defect

  • Photos of the shipping packaging may be Questo campo è obbligatorio

After review, The Warmie may offer:

  • A free replacement, or

  • A refund at our discretion

4. Ordini errati o smarriti

If you receive the wrong item or your order is lost in transit:

  • Contatto us at thewarmie.info@gmail.com

  • We will investigate the issue with the carrier

  • If confirmed, we will issue a replacement or refund

5. Situazioni in cui non è possibile la restituzione

Refunds or returns will not be accepted for:

  • Personalized products with correct customization

  • Minor color variations due to screen differences

  • Slight size or texture differences inherent to fabric products

  • Customer dissatisfaction not related to defects

  • Orders delayed by shipping carriers

  • Incorrect address provided by the customer

6. Ritardi nelle spedizioni

We are not responsible for delays caused by:

  • Spedizione carriers

  • Customs clearance

  • Weather conditions

  • Incorrect shipping information provided by the customer

Spedizione delays do not qualify for refunds.

7. Elaborazione dei rimborsi

If a refund is approved:

  • Refunds will be issued to the original payment method

  • Processing time may take 5 to 10 business days

  • Original shipping fees are non refundable

8. Chargeback e dispute di pagamento

We encourage customers to contact us first before filing a chargeback.

Unauthorized chargebacks may result in:

  • Order Annullalation

  • Account restrictions

  • Submission of this policy as evidence to payment providers

9. Accettazione dell'informativa

By completing a purchase on our website, you agree to this Refund & Return Policy in full.

10. Informazioni di contatto

The Warmie
📧 thewarmie.info@gmail.com