CONTACT- EN ONDERSTEUNINGSBELEID

CONTACT & SUPPORT POLICY

Laatst bijgewerkt: februari 2026

At The Warmie, we are committed to providing clear and efficient customer support.
Please review the information below to ensure your inquiry is handled as quickly as possible.

1. Hoe u contact met ons kunt opnemen

All customer inquiries must be submitted via email.

📧 Email: thewarmie.info@gmail.com

We do not offer support through phone calls, social media messages, or live chat.

2. Ondersteuningsuren

Our support team operates:

🕒 Maandag tot vrijdag
⏰ 9:00 AM – 6:00 PM (EST)

Emails received outside of business hours will be responded to on the next business day.

3. Reactietijd

We aim to respond to all inquiries within:

• 24 to 48 business hours

Response times may be longer during holidays, peak seasons, or promotional periods.

4. Bestelgerelateerde vragen

For faster assistance, please include:

  1. Order number

  2. Full name used at checkout

  3. E-mailadres used for the order

  4. Clear description of the issue

Incomplete inquiries may result in delayed responses.

5. Ondersteuning voor personalisatie en ontwerp

Before placing an order:
• Customers are responsible for reviewing all customization details
• Design previews are not guaranteed unless explicitly stated

After an order is placed:
• Customization changes are not guaranteed
• Requests submitted after production begins may be declined

6. Aanvragen voor restitutie, retour en verzending

All requests related to:
• Refunds
• Returns
• Shipping delays
• Damaged items

Are handled strictly according to our published policies.

Submitting a support request does not guarantee approval.

7. Verboden communicatie

We reserve the right to refuse support for:
• Abusive, threatening, or offensive messages
• Repeated or duplicate inquiries
• Chargeback threats without prior contact

Such behavior may result in support restriction or order cancellation.

8. Acceptatie van het beleid

By contacting The Warmie, you agree to this Contact & Support Policy.

9. Contactgegevens

The Warmie
📧 thewarmie.info@gmail.com