RESTITUTIE- EN RETOURBELEID

REFUND & RETURN POLICY

Laatst bijgewerkt: februari 2026

At The Warmie, elke deken is uniek voor u gemaakt. Because our products are customized and personalized, please review this policy carefully before placing an order.

If you have any questions, contact us at thewarmie.info@gmail.com.

1. Beleid voor gepersonaliseerde producten

All customized and personalized blankets are made specifically according to the information provided by the customer.

For this reason:

  • Gepersonaliseerde artikelen zijn definitieve verkoop

  • We do not accept returns or exchanges for personalized products

  • We do not offer refunds due to customer errors, including but not limited to spelling mistakes, incorrect names, wrong dates, photo quality, or design preferences approved at checkout

By placing an order, you confirm that all customization details are correct.

2. Annuleringen van bestellingen

  • Orders may be canceled within 12 hours of purchase

  • After 12 hours, production may begin and cancellations will no longer be accepted

  • Once an order enters production, it cannot be canceled, changed, or refunded

3. Beschadigde of defecte artikelen

If your item arrives damaged or defective, we are happy to help.

To be eligible for a replacement or refund:

  • You must contact us within 7 days of delivery

  • You must provide clear photos showing the damage or defect

  • Photos of the shipping packaging may be required

After review, The Warmie may offer:

  • A free replacement, or

  • A refund at our discretion

4. Onjuiste of verloren bestellingen

If you receive the wrong item or your order is lost in transit:

  • Contact us at thewarmie.info@gmail.com

  • We will investigate the issue with the carrier

  • If confirmed, we will issue a replacement or refund

5. Situaties waarin retourneren niet mogelijk is

Refunds or returns will not be accepted for:

  • Personalized products with correct customization

  • Minor color variations due to screen differences

  • Slight size or texture differences inherent to fabric products

  • Customer dissatisfaction not related to defects

  • Orders delayed by shipping carriers

  • Incorrect address provided by the customer

6. Verzendingvertragingen

We are not responsible for delays caused by:

  • Shipping carriers

  • Customs clearance

  • Weather conditions

  • Incorrect shipping information provided by the customer

Shipping delays do not qualify for refunds.

7. Verwerking van restituties

If a refund is approved:

  • Refunds will be issued to the original payment method

  • Processing time may take 5 to 10 business days

  • Original shipping fees are non refundable

8. Chargebacks en betalingsgeschillen

We encourage customers to contact us first before filing a chargeback.

Unauthorized chargebacks may result in:

  • Order cancellation

  • Account restrictions

  • Submission of this policy as evidence to payment providers

9. Acceptatie van het beleid

By completing a purchase on our website, you agree to this Refund & Return Policy in full.

10. Contactgegevens

The Warmie
📧 thewarmie.info@gmail.com